Privacy Policy

Last Updated: August 25, 2026

1. Introduction

AI Teammate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our AI-powered phone answering services.

AI Teammate is a brand operated by Fluid Productions LLC, a limited liability company organized in the United States. Fluid Productions LLC is the legal entity responsible for the collection and processing of information described in this Privacy Policy.

2. Information We Collect

Business Account Information

• Business name, address, and contact information
• Account credentials and authentication data
• Billing and payment information
• Business hours and service preferences

Call Data and Recordings

• Audio recordings of all phone calls handled by our AI system
• Transcripts of conversations
• Caller phone numbers and contact information
• Call duration, time, and date
• Caller intent and inquiry details
• Appointment booking information

Technical Information

• IP addresses and device information
• Browser type and operating system
• Usage patterns and interaction data
• System performance and error logs

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website, remember your preferences, and understand how visitors use the site. These may include:

• Essential cookies — required for the website to function, such as maintaining your session
• Preference cookies — remember choices you have made, such as your region or settings
• Analytics cookies — help us understand how the site is used so we can improve it

You can control or disable cookies through your browser settings. Disabling cookies may affect parts of the website's functionality. We do not use cookies or tracking technologies to collect mobile phone numbers or SMS consent, and we do not use them to build advertising profiles that identify you personally.

3. How We Use Your Information

We use collected information to:

• Provide and maintain our AI phone answering services
• Process and book appointments on your behalf
• Route calls to appropriate team members
• Train and improve our AI models and algorithms
• Analyze service quality and performance
• Provide customer support
• Process payments and manage billing
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. AI Training and Machine Learning

We use call recordings, transcripts, and interaction data to train and improve our artificial intelligence models. This includes:

• Natural language processing and understanding
• Speech recognition accuracy
• Intent detection and classification
• Response generation and optimization
• Call routing decision-making

When using data for AI training, we may anonymize or aggregate information to protect individual privacy while improving system performance.

5. Information Sharing and Disclosure

We may share your information with:

Service Providers

Third-party vendors who perform services on our behalf, including cloud hosting, payment processing, analytics, and customer support. These providers are contractually obligated to protect your information and may use it only to deliver the service on our behalf.

Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

Legal Requirements

When required by law, legal process, or to protect our rights, property, or safety, or that of our users or others.

We do not sell your personal information or customer data to third parties for marketing purposes.

6. Data Retention

We retain call recordings and associated data for:

• Active accounts: Duration of service plus 90 days after account closure
• Call recordings: Up to 2 years for quality assurance and AI training
• Billing records: As required by law (typically 7 years)
• Anonymized AI training data: Indefinitely for model improvement

You may request deletion of your data subject to legal and contractual retention requirements.

7. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Employee training on data protection
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Export your data in a portable format
• Opt out of AI training data use (may limit service functionality)
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details in the Contact Us section below.

9. Call Recording Consent

By using our service, you acknowledge that all calls will be recorded. You are responsible for:

• Complying with federal and state call recording laws in your jurisdiction
• Providing appropriate consent notices to callers (one-party or two-party consent requirements)
• Including call recording disclosures in your business practices
• Informing customers that AI technology is being used

We recommend consulting with legal counsel to ensure compliance with applicable laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. California Privacy Rights

California residents have additional rights under the CCPA, including the right to know what personal information is collected, sold, or disclosed, and the right to opt out of the sale of personal information. We do not sell personal information.

13. SMS / Text Messaging Consent and Mobile Information

By providing your phone number and checking the SMS consent box on one of our forms, you consent to receive text messages from Fluid Productions LLC (operating as AI Teammate) about the request you submitted, including scheduling, callbacks, appointment confirmations, and service updates.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for help.

Consent to receive text messages is not a condition of purchase or of receiving service. The SMS consent checkbox on our forms is optional and is unchecked by default. You must be 18 years of age or older to opt in.

Mobile information may be disclosed to subcontractors who help us deliver the messaging service itself, such as our messaging provider, solely for the purpose of operating the service on our behalf. Those subcontractors are prohibited from using mobile information for their own purposes. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.

If you opt out by replying STOP, you will receive a single confirmation message and no further text messages from us. Opting out of text messages does not affect your ability to contact us by phone or email.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

15. Contact Us

This Privacy Policy is issued by Fluid Productions LLC, operating as AI Teammate. If you have questions about this Privacy Policy, our data practices, or our SMS program, please contact us:

• Company: Fluid Productions LLC
• Mailing address: 1135 Greenview Ct. N.E., Palm Bay, FL 32907
• Phone: (321) 732-4521
• Email: support@timebac.com